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Contact Us

At Spinboss Casino, we're committed to providing top-notch customer support to ensure your experience is enjoyable and stress-free.

Available Support Channels

You can get in touch with us through various channels to suit your needs:

  • Live Chat: Our 24/7 live chat service allows you to connect with our dedicated team immediately. We'll respond within 45 seconds during peak hours (17:00-23:00 GMT weekdays and 14:00-22:00 GMT weekends) in English, Dutch, German, Swedish, Norwegian, Spanish, and more.
  • Email Support: You can reach out to us at [email protected], and our team will get back to you within 4-8 business hours. We respond in English.

Help Centre

Our comprehensive Help Centre is packed with answers to your most frequently asked questions, including:

  • Responsible Gaming Tools
  • Deposit Limits
  • Self-Exclusion
  • Cool-Off Periods

Take a look at our Help Centre and see if we've already addressed your query: https://spinboss.com/help-centre

Verification or Account-Help Support

If you need assistance with account-related issues, such as verification problems, self-exclusion, or cool-off periods, please don't hesitate to contact us via email.

Responsible Gaming Assistance

We're committed to supporting responsible gaming practices. If you believe you have a problem, we encourage you to reach out to our team for guidance on setting deposit limits, taking breaks, and seeking help:

Technical Support

If you're experiencing technical issues, such as login problems or account security concerns, please contact our support team via email.

Communication Response Expectations

We strive to respond promptly to all inquiries. Please note that our response times may vary depending on the complexity of your issue and our workload.

Account-Security Assistance

Your security is our top priority. If you have any concerns regarding account safety or require assistance with account recovery, please reach out to us via email.

Mobile and Desktop Support Accessibility

Our support services are accessible on both desktop and mobile devices, ensuring that you can get the help you need whenever, wherever.

Preferred Contact Methods

We recommend using our 24/7 live chat service for immediate assistance. If your issue requires a more detailed discussion or explanation, email support is an excellent alternative.

General Support Workflow

Here's what to expect when contacting us:

  1. You initiate contact via live chat or email.
  2. Our team responds promptly within the specified response time.
  3. We engage in conversation to gather information and address your query.
  4. If necessary, we'll escalate your issue to a specialized support team.

Multilingual Support

Our customer support is available in multiple languages to accommodate our international player base. Please feel free to choose your preferred language for communication.

By choosing the right contact method for your needs, you can expect:

  • Quick and effective resolutions
  • Friendly and knowledgeable assistance
  • A supportive environment tailored to your specific issue